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Contact UsHaving Difficult Conversations Webinar
Build Confidence for Challenging Workplace Discussions
Difficult conversations are part of good management, but many people put them off until problems become harder to resolve. Whether the issue involves performance, conduct, personal circumstances, or tension within a team, knowing how to approach the conversation calmly and constructively can make a significant difference.
This webinar is designed to help managers and workplace professionals handle sensitive discussions with greater confidence, clarity, and control.
- Got a question? Contact our training team on 0333 363 8577.
Upcoming Course Dates
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(Get Address)
Date: 10th June 2026 Start Time: 10:00 am Finish Time: 11:00 am£29.99 per personBook Now
About the Webinar
Challenging conversations are not always comfortable, but they are often necessary for maintaining standards, supporting improvement, and encouraging honest communication at work.
This practical session gives participants structured tools for preparing and leading difficult discussions. You will learn how to approach sensitive topics with purpose, communicate feedback in a clear and respectful way, and keep conversations focused on outcomes rather than conflict.
The webinar also looks at how to manage emotional responses, resistance, defensiveness, and pressure during the conversation. Participants will consider ways to remain calm, listen effectively, and guide the discussion towards a constructive next step.
Follow-up is also covered, including how to maintain accountability, support change, and preserve trust after a difficult conversation has taken place.
What the Webinar Covers
The session includes practical guidance on:
- Preparing for challenging discussions with clarity and purpose
- Structuring conversations so they remain focused and constructive
- Communicating feedback confidently and sensitively
- Managing emotion, resistance, and defensiveness
- Staying calm under pressure
- Addressing workplace behaviour, performance issues, personal matters, and team conflict
- Following up effectively after the conversation
- Maintaining accountability while supporting improvement
Participants will also be provided with training materials to keep after completing the webinar.
Join the many learners who have benefited from our training, with over 92% of customers reporting that their training with Total Law was useful and beneficial.
Who Should Attend?
This webinar is suitable for professionals who may need to manage sensitive or challenging conversations in the workplace, including:
- HR professionals
- Recruiters
- Business owners
- Managers and team leaders
- Compliance teams
- Legal advisers
- Workplace supervisors
- Professionals responsible for performance, conduct, or staff support
Why Study with Total Law?
Total Law has provided professional immigration services for more than 10 years across the public, private, and corporate sectors.
Our training is practical, accessible, and focused on helping professionals develop skills they can use confidently in real workplace situations.
Frequently Asked Questions
Delegates are provided with a copy of the training materials used in the course.
Attendance on our courses provides evidence of practitioners having considered and met their CPD requirements.
Certificates of Attendance are issued which can be included in the practitioner’s CPD record.
Our courses are always up-to-date with the latest legal changes and are suitable for those who are already regulated by IAA or accredited by the Law Society but are looking to refresh their knowledge and keep up to date with the latest developments in the law.
Speak to our training team who will be able to help advise which course, topics and levels will be suitable for your team.
Legal Disclaimer
The information provided is for general informational purposes only and does not constitute legal advice. While we make every effort to ensure accuracy, the law may change, and the information may not reflect the most current legal developments. No warranty is given regarding the accuracy or completeness of the information, and we do not accept liability in such cases. We recommend consulting with a qualified lawyer at Total Law before making any decisions based on the content provided.