Workplace Conflict Management Training

About the Training

Workplace conflict can be difficult to manage, especially when emotions are running high or communication has started to break down. This training course is designed to help managers, team leaders, HR professionals, and business representatives deal with conflict in a calm, fair, and constructive way.

The course gives you a practical understanding of why conflict happens at work, how it can affect teams, and what can be done to resolve issues before they escalate. You will learn how to identify different types of conflict, use communication techniques more effectively, and approach difficult conversations with greater confidence.

The training also looks at workplace mediation, including when informal resolution may be appropriate and how mediation can help people move towards a workable outcome. Through scenario-based exercises and interactive breakout sessions, attendees will have the chance to practise key skills in a supportive setting and consider how they can be used within their own organisation.

Joining instructions and links will be sent to the email address used during registration 24 hours before the session.

What Topics Can Be Covered?

We can tailor workplace conflict management training to suit your organisation’s needs. Topics may include:

Understanding Workplace Conflict

• The nature of conflict at work
• Different types and forms of workplace conflict
• Common causes of disagreement between employees, teams, or managers
• How unresolved conflict can affect morale, performance, and working relationships

Conflict Resolution Skills

• Effective communication in tense or sensitive situations
• Active listening techniques
• Clear, assertive, and respectful communication
• Understanding non-verbal communication
• Practical strategies for de-escalating conflict
• Managing difficult conversations with empathy and control

Introduction to Workplace Mediation

• The key principles of mediation
• How workplace mediation works in practice
• The role and responsibilities of a mediator
• Stages of the mediation process
• When informal resolution may be suitable
• Relevant UK legislation and workplace policies relating to conflict and mediation

Additional Topics

We can also cover further areas depending on your business requirements and the challenges your teams are currently facing.

All attendees will receive training materials to keep after the course, along with a certificate of attendance.

Why Choose Total Law Training Courses?

Total Law provides professional legal training and guidance for individuals, HR teams, businesses, and legal professionals.

Our experienced trainers deliver clear, practical sessions focused on real workplace issues, helping attendees build a strong understanding of the subject and apply what they learn with confidence.

This training is a valuable opportunity for HR professionals, managers, business owners, and legal teams who want to manage workplace conflict more effectively and support healthier working relationships.