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Contact UsHandling Grievances and Complaints Webinar
Manage Employee Concerns Fairly, Consistently, and Confidently
Employee complaints need careful handling. When concerns are ignored, rushed, or managed inconsistently, trust can quickly break down and workplace issues may escalate. This webinar gives managers and workplace professionals a practical understanding of how to respond to grievances and complaints in a fair, structured, and policy-led way.
- Got a question? Contact our training team on 0333 363 8577.
Upcoming Course Dates
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(Get Address)
Date: 17th June 2026 Start Time: 10:00 am Finish Time: 11:00 am£29.99 per personBook Now
About the Webinar
Grievances and complaints are a normal part of workplace management, but they must be handled with care. This session takes attendees through the grievance process from start to finish, looking at both the formal procedure and the practical decisions managers often need to make along the way.
Participants will learn how to receive and acknowledge concerns appropriately, decide what level of investigation may be needed, and communicate clearly with everyone involved. The webinar also covers confidentiality, record keeping, procedural fairness, and the importance of following internal policies consistently.
Early resolution is a key theme throughout the session. Attendees will explore how supportive leadership, timely intervention, and clear communication can help prevent concerns from becoming more serious disputes.
Joining instructions and webinar links will be sent to the email address provided at registration 24 hours before the session.
What the Webinar Covers
This practical session includes guidance on:
- Understanding the formal grievance process
- Manager responsibilities when handling complaints
- Receiving, acknowledging, and assessing employee concerns
- Managing complaints fairly, confidentially, and consistently
- Deciding when an investigation is needed
- Communicating clearly throughout the process
- Supporting employees while maintaining impartiality
- Encouraging early resolution where appropriate
- Keeping accurate records and documentation
- Maintaining procedural compliance and following workplace policy
- Reducing the risk of escalation through effective management
Participants will also receive training materials to keep after completing the webinar.
Over 92% of customers have found their training with Total Law useful and beneficial.
Who Should Attend?
This webinar is suitable for professionals involved in managing employee concerns, workplace processes, or organisational compliance, including:
- HR professionals
- Recruiters
- Business owners
- Managers and team leaders
- Compliance teams
- Legal advisers
- Workplace supervisors
- Employee relations professionals
Why Study with Total Law?
Total Law has provided professional immigration services for more than 10 years across the public, private, and corporate sectors.
Our training is practical, clear, and focused on helping professionals handle workplace issues with confidence, consistency, and good judgement.
Frequently Asked Questions
Delegates are provided with a copy of the training materials used in the course.
Attendance on our courses provides evidence of practitioners having considered and met their CPD requirements.
Certificates of Attendance are issued which can be included in the practitioner’s CPD record.
Our courses are always up-to-date with the latest legal changes and are suitable for those who are already regulated by IAA or accredited by the Law Society but are looking to refresh their knowledge and keep up to date with the latest developments in the law.
Speak to our training team who will be able to help advise which course, topics and levels will be suitable for your team.
Legal Disclaimer
The information provided is for general informational purposes only and does not constitute legal advice. While we make every effort to ensure accuracy, the law may change, and the information may not reflect the most current legal developments. No warranty is given regarding the accuracy or completeness of the information, and we do not accept liability in such cases. We recommend consulting with a qualified lawyer at Total Law before making any decisions based on the content provided.